Adele Cehrs and Chip Massey
Crisis Communication Experts
Be sensitive. Everyone is being impacted. Focus on the core purpose of your organization and stay true to that.
Unstated Narrative
Emotional Contagion
Example: “Oh my gosh, my boss just unloaded on me for no reason!” and you reply, “…for no reason?”
(Chris Shipton, Live Illustration Ltd.)
Fairness Fallacy
No Absolutes
Read #PivotToVirtual Event Notes: Pt. 1 | Pt. 2&3 | Pt. 4 | Pt. 5&6
Watch "Pivot to Virtual – a Two-Hour Special Online Event" on demand from EventMB .